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12-24-2023
08:08 AM
- last edited on
12-24-2023
09:16 AM
by
DANCOS
Dear HP Support Team,
Hello. I have a problem with my HP Victus 16-d1xxx Laptop (Product Number: 68P27EA#AB8, Serial Number: [Personal Information Removed]). I used to be able to download drivers from HP's official driver download page without any issues. However, recently when I enter my product number, I encounter a 404 error and I am unable to download the drivers.
Link: https://support.hp.com/tr-tr/drivers/null/model/2101036120?sku=68P27EA&serialnumber=5CD212DSDQ I receive an error that directs me to the 404 page without accessing the page.
I was able to access this page without any problems about 10 days ago. However, during my last attempt to log in, I encountered an error and I still haven't been able to resolve the issue.
I kindly request your assistance regarding this matter. I request that you make the necessary fixes to resolve this problem or provide me with an alternative page to download the drivers.
Best regards.
12-24-2023 08:22 AM - edited 12-24-2023 08:26 AM
There are some HP websites which are currently temporary not working 100%. May be this one is also affected. I can confirm I see the same when I try to load it now (at the moment). Please, try accessing it again the following hours/days and post back if the problem continues.
Thank you for your understanding.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013