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Locked

‎03-19-2024 07:55 PM

HP Recommended
Operating System: Microsoft Windows 11

When my laptop turns off and on again, in some cases when using the mousepad, the screen starts to turn off and on constantly, it stops happening only if I stop touching the mousepad. My solution so far has been to go to device administrator and uninstall the ELAN precision touchpad filter driver, then I restart the laptop and it fixes it, until it pays again, I turn it on and the same problem appears. I have tried updating the ELAN touchpad, disabling it and re-enabling it, and among other options but the problem persists

1 REPLY 1

‎03-21-2024 02:54 PM

HP Recommended

Here's a document from HP Support about troubleshooting touchpad issues and it includes a video:


https://support.hp.com/au-en/document/ish_7166540-7166585-16



I am a volunteer and I do not work for, nor represent, HP
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