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Locked

‎06-02-2022 06:58 PM

HP Recommended
Product: HP ENVY x360 - 15m-bq121dx
Operating System: Microsoft Windows 11

Hi everyone!  So i was trying to free up space on my laptop and disabled some services I probably shouldn’t have.  Now, neither my Face ID or PIN number works to login to my laptop.  When I try to login with my Microsoft password, it says that the password is incorrect although I am able to login to the Microsoft account on my phone.  The only other options or buttons on the screen is the start button (includes sleep, shut down, and restart).  And the ease of access button (includes narrator, magnifier, on-screen keyboard, high contrast, sticky keys, and filter keys).  I have attempted to restart it already, which hasn’t worked.  I’ve also shut it down and let it chill for a second but that didn’t work either. Any advice you can give to resolve this issue would be very much appreciated!!! 

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