12-22-2016 09:38 AM
We have deployed over 160 Elite X2 1012 Tablets across our organisation adopting a mobile strategy for our Workforce replacing all Laptops and Desktops. After heavy testing we went with the Elite X2 1012 Tablets as they met our requirements with the accessories (hard case, tablet pen, etc)
However, when we deployed the tablets we have found that they struggle with MS Excel and frequently crash / not respond when performing cross-sheet calculations (between the same sheet and other open sheets). This is a basic requirement of our Finance and Report Teams to carry out their jobs. We don't have this problem with the other HP Devices we have or the Microsoft Surface Pro 3's we use (which are all arguably much lower spec that the Elite X2's)
All the tablets have Windows 10 x64 Enterprise OS and Office 2016 Pro Plus (x64) installed. We have downgraded the tablets that are having problems to Office 2013 Pro Plus (x86) and still have the same problem, all be it less often. Can you advise if there is a fix for this or it is a common problem with these tablets?
08-23-2018 01:33 AM
We resolved this ourselves in the end, we found that the SA version of Office 2016 wasn't stable on new technology platforms and changed all our devices to the Office 365 Version of Office 2016 and this resolved the problem. The 365 version is updated more frequently and provides patches much faster than the SA release,
We also had to update all the devices to the most recent release of Windows 10 providing a more stable platform to run it all on.
Hope this helps?