cancel
Showing results for 
Search instead for 
Did you mean: 
Emma_67
New member
1 0 0 0
Message 1 of 2
129
Flag Post
HP Recommended

Solved!

Product recall - charger

Pavillion Notebook g6-10965a
Microsoft Windows 10 (64-bit)

Hi, I moved around for a few years and when I got this laptop out found on searching the charger has had a manufacturers product recall. Could I get a replacement even though it's out of it's warranty? What was wrong with it? Thanks

1 REPLY 1
Level 15
Level 15
23,685 23,467 2,029 7,402
Message 2 of 2
119
Flag Post
HP Recommended

Solved!

Product recall - charger

@Emma_67

 

Opening the Website Support Page, two messages displayed:

Alert
AC Power Cord Safety Recall and Replacement Program
View article
 
Information
Expansion of HP Battery Safety Recall Program

View details

 

The articles explain how to check if your device is affected and how to order / request replacement.

 

Warranty is not a requirement of Recall.  (Your computer does not have to be under warranty.)

 

 

 

 

Reference and Resources – Places to find help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP Pavilion g6-1000 Notebook PC series

Kind Regards,
Dragon-Fur
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation