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HP Recommended
HP Laptop PC 14s-dq2000

On 01/25/2023, I ordered an HP Laptop model #14-dq2088wm online through Walmart.com,  and when I went onto the HP Support Assistant website to register my laptop, the HP Support Assistant dashboard not only shows a different product name & model number (HP Laptop PC 14s-dq2000 ) with an expired Warranty date of 11/2/2022. HP states that since I didn't purchase it directly from them, I need to get ahold of Walmart & address the issue with them. When I spoke to Custome Service at Walmart I was told that the laptop was actually purchased through a third party and I have to get ahold of them to resolve this issue. I have spent the past 3 days trying to reach the company and having no luck.

PLEASE ADVISE

 

2 REPLIES 2
HP Recommended

Hi:

 

The only suggestion I can offer would be to see if you can submit an online warranty dispute to get the warranty start and end dates adjusted.

 

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty | HP® Customer Support

HP Recommended

Paul, 

Thank you for the advice, I did contact HP Support in regards to the warranty expiration date and was told "The  HP Laptop PC 14s-dq2000 legal warranty expiration date is based on the date of purchase, as indicated on your receipt (09/29/2021). 

HP has checked your product information, including the product number and serial numbers, to determine your warranty results (Warranty end date was 11/2/2022).

I paid for a new HP-dq2088wm laptop on 01/25/2023 and if anything, shouldn't be paying full price for a used HP14s-dq2000 I don't want.

 

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