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Message 1 of 2
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Purchased new post warranty HP Care Pack

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

I truly hope that someone can help me because I am losing it!!!!!!!!!!!!!!!!!!!!!!! I purchased the HP Care Pack one day after my warranty expired. However, my computer still shows that the warranty has expired. 1. Am I supposed to receive something in the mail because my order confirmation shows "Shipping"?  2. How long does it take to ship? and 3. Why doesn't HP have Live support? I don't expect anyone to answer my last question, but I am extremely frustrated after dealing with a Virtual Agent.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support Community.


This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.


Please do check your inbox on the forums page for the private message.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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