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therising2k6 Honor Student
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Re: Battery not charging on HP Pavilion

same problem, ran bettery diagnostic tool, said battery is fine just "hasn't been charged" in a while. has anyone got a fix for this. 

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HP Support Agent
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Re: Battery not charging on HP Pavilion

Greetings @therising2k6

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that the battery is not charging on your computer. 

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own.

May I know the product/model number of your computer? Click here for assistance. (Please do not share the serial number of your computer.)

 

Please run HP Support Assistant to make sure all the drivers are updated. (especially BIOS and chipset.)

Please refer to this HP Article for assistance in using HPSA. 

After updating the drivers, if the issue persists, please follow the procedure mentioned below to uninstall the battery controller from device manager and check. 

 

Shut down the computer. 

Remove the battery if possible.

Power-On the computer without the battery. 

Open device manager by doing a right-click on the Windows button. 

Uninstall the Microsoft ACPI-Compliant Control Method Battery. 

Please delete the driver when prompted. 

Restart the computer. 

Open recovery manager and install the battery controller from recovery manager. Click here for assistance. 

Shut down the computer. 

Install the battery and check. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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therising2k6 Honor Student
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Re: Battery not charging on HP Pavilion

Thanks, it an HP pavilion 360. With an enteral battery. I did however take out, check the connects... ran the diagnostics. It said the batter was fine... i uninstalled the drivers. I also did a system recover in case it was software related. Still only works when plugged in and battery does not charge. (When i deleted drivers the battery was still connected)
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Re: Battery not charging on HP Pavilion

Thanks for the reply and trying the suggested steps. If the battery is still not charging after deleting the battery controller. Please replace the battery on the computer and check. 

For any service options, please contact our phone support for assistance. To find the product number of your computer, please click here

 

Please follow the procedure mentioned below to contact our phone support. 

  • Open link:  www.hp.com/contacthp/
  • Enter Product number or select to auto detects
  • Scroll down to "Still need help? Complete the form to select your contact options"
  • Scroll down and click on HP contact options - click on Get phone number.

Let me know how it goes. 

Chimney_83
I am an HP Employee

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therising2k6 Honor Student
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Re: Battery not charging on HP Pavilion

To be clear.... you want me to purchess a new battery and hope that is? is there a place were i can rent one? is there an HP store i can go to?

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Re: Battery not charging on HP Pavilion

Thanks for the reply, request you to visit www.hp.com and scroll to the bottom of the website where you will find a link to find the resellers or service providers. 

If you could let me know the country you are located in, I might be able to help you. 

Were you able to contact our phone support as suggested?

 

Keep me posted. 

Chimney_83
I am an HP Employee

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therising2k6 Honor Student
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Re: Battery not charging on HP Pavilion

i am not able to call... i can not complete the contact for because my product number is longer than the spaces allowed.

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HP Support Agent
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Re: Battery not charging on HP Pavilion

Thanks for the reply, for assistance in finding the product number of your computer, please click here. Hope this helped.

**Click on the KUDOS Star on the left to say "thanks" for helping!**
**Please Mark a Reply "Accept As Solution" if this has resolved your issue.**
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