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Message 1 of 2
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Re: HPSBHF03595 rev. 6 - LoJax UEFI Rootkit

I have an HP 14-r215la Notebook (ENERGY STAR). I downloaded the sp88925.exe F45 Rev.A driver, installed and left Secure Boot enabled. But still the virus is still active. Or delete the files or folders where I click or ask me: Are you sure you want to move the folder to the Recycle Bin?
Do you have any practical guide to solve this problem of UEFI against Lojax?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Re: HPSBHF03595 rev. 6 - LoJax UEFI Rootkit



Welcome to the HP Support Community!


I reviewed your post and I understand that your computer is infected by Lojax virus.


Don’t worry, I assure you I will try my best to get this sorted.


We might have a flash the motherboard to remove this malware from the computer. I recommend you contact support and they will assist you in this regard.


Here is how you can get in touch with support.

1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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