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Alan_Salazar
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Message 1 of 2
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HP Recommended

Re: HPSBHF03595 rev. 6 - LoJax UEFI Rootkit

I have an HP 14-r215la Notebook (ENERGY STAR). I downloaded the sp88925.exe F45 Rev.A driver, installed and left Secure Boot enabled. But still the virus is still active. Or delete the files or folders where I click or ask me: Are you sure you want to move the folder to the Recycle Bin?
Do you have any practical guide to solve this problem of UEFI against Lojax?

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Message 2 of 2
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HP Recommended

Re: HPSBHF03595 rev. 6 - LoJax UEFI Rootkit

@Alan_Salazar,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that your computer is infected by Lojax virus.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

We might have a flash the motherboard to remove this malware from the computer. I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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