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shadowtr Honor Student
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Re: My mute button in my quick launch buttons stays red when the speakers are not muted.

After redstone update this fix not working for me. I try to install last drivers but system cant find the device. 

 

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Re: My mute button in my quick launch buttons stays red when the speakers are not muted.

Hi @shadowtr,

 

Welcome to HP Forums!

 

I have read your post and wanted to help.

 

I understand that the mute button stays on red when the speakers are not muted. In order to better assist you, can you provide the product number and the version of Windows?

 

Looking forward to your reply!

SDJL
I work on behalf of HP


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shadowtr Honor Student
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Re: My mute button in my quick launch buttons stays red when the speakers are not muted.

Thanks. There is my information. 

 

Product Number: VD487AV

Os: Windows Version 10.0.14393 Build 14393

 

Plus, i can't transfer sound via HDMI. If you can help me for this too, i'll be grateful. 

 

BR.

 

 

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Re: My mute button in my quick launch buttons stays red when the speakers are not muted.

Hi @shadowtr,

 

Please update or reinstall the audio driver. If you need further help, please contact Business Support (your laptop is a business product): http://www8.hp.com/us/en/contact-hp/business-support.html

SDJL
I work on behalf of HP


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