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‎11-04-2022 05:05 AM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 (1J6N4AV)

Hello.
I bought hp laptop at United States.
But, I already back to Japan.
I was discussed with hp Japan side, but they said we cannot repair my laptop.
So, what should I do how to repair my laptop...
Warraty period is still active.
Please tell me what is best way.

Category:
2 REPLIES 2

‎11-04-2022 05:06 AM

HP Recommended

Sorry, I forgot my  issue.
The problem is my computer won't boot.

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‎11-10-2022 08:44 AM

HP Recommended

Hi @Kazuyasu,

 

Welcome to the HP Support Community. 

 

I understand that you are facing issues with the laptop, not booting. I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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