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Locked

‎12-02-2024 08:55 PM

HP Recommended
Product: Z2 SFF G9 Workstation
Operating System: Microsoft Windows 11

I purchased a new Z2 SFF G9 workstation in mid Nov and received it last week.

I keep getting "invalid serial number" error messages whenever I try to add this new purchase to my dashboard.   I have checked the serial number on the bar code label and in the BIOS system info -- both are the same.  When I started a support chat, I was forced to use the serial number for an older HP computer that I own, and did not get a resolution.

Since HP requires a valid serial number for any form of support, I am locked out.  


HP: Please help.

 

Thank you.

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