• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-05-2021 07:56 AM

HP Recommended
Product: Pavilion dv7-6101er
Operating System: Microsoft Windows 7 (64-bit)

Hi, finally fixed my a decade old laptop with all my data on it. It's my sister's laptop (she got already a new one) and unfortunately my sister doesn't remember her password because this laptop was laying in the garage 7 years straight. So I wonder, how can I reset my password? I've already tried the Automatic Repair trick but it didn't work because the window didn't show up after the results. I tried the USB Boot Setup method but still didn't work because there was no legacy mode in the bios (bios is F.21 version of InsydeH20). Sadly, there's no userkey.psw in my USB. Please help me, thanks.

Category:
1 REPLY 1

‎11-05-2021 09:56 AM

HP Recommended

@vladandmike 

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.