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11-05-2021 07:56 AM
Product: Pavilion dv7-6101er
Operating System: Microsoft Windows 7 (64-bit)
Hi, finally fixed my a decade old laptop with all my data on it. It's my sister's laptop (she got already a new one) and unfortunately my sister doesn't remember her password because this laptop was laying in the garage 7 years straight. So I wonder, how can I reset my password? I've already tried the Automatic Repair trick but it didn't work because the window didn't show up after the results. I tried the USB Boot Setup method but still didn't work because there was no legacy mode in the bios (bios is F.21 version of InsydeH20). Sadly, there's no userkey.psw in my USB. Please help me, thanks.
1 REPLY 1
11-05-2021 09:56 AM
We are not permitted to assist in resetting passwords due to HP Policy.
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
I am a volunteer and I do not work for, nor represent, HP
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