• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion dv7-6101er
Microsoft Windows 7 (64-bit)

Hi, finally fixed my a decade old laptop with all my data on it. It's my sister's laptop (she got already a new one) and unfortunately my sister doesn't remember her password because this laptop was laying in the garage 7 years straight. So I wonder, how can I reset my password? I've already tried the Automatic Repair trick but it didn't work because the window didn't show up after the results. I tried the USB Boot Setup method but still didn't work because there was no legacy mode in the bios (bios is F.21 version of InsydeH20). Sadly, there's no userkey.psw in my USB. Please help me, thanks.

1 REPLY 1
HP Recommended

@vladandmike 

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.