02-19-2018 03:46 PM
Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
As I understand you need help with username & password reset,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Have you attempted a google account recovery option?
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
While you responded to that, here's what you need to do:
If you have forgotten the password for the Google Account that you use to sign in to your Chrome device, you can reset the password using any computer or device with Internet access.
Open an Internet browser and navigate to the Google Account Recovery Web page (in English).
Select I don't know my password, and then enter the email address that you use to sign in to Google.
Click Continue, and then follow the on-screen instructions to reset your password.
When the password is reset, you can sign in to your Google Account on your Chrome device using the new password. Make sure the Chrome device is connected to the Internet before attempting to sign in.
When you log in with the new password, you are notified that using the new password will delete locally-stored data on the computer. Local data stored by other user accounts on the same device is not deleted.
(By the end of this article all the issues should be resolved)
If the above doesn't help, you may have to resort to a power wash: Click here for steps.
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
02-20-2018 09:25 PM
02-21-2018 04:18 PM
Thank you for responding,
It's great to have you back 😉
As far as I know there is not username & password required for access the HP Support sites,
I believe you are referring to either the router page or the HP Instant Ink account, to help me assist you better, please attach a screen shot of the username/password prompt:
Click here for assistance on attaching photo on HP Forums.
Note: Private message inbox is not monitored and there may be a delay in response.
If you would like to thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on the "Accept as solution" button.
Have a great day!
I am an HP Employee
04-10-2018 12:38 AM
it has nothing to do with google its hp .... i have had nothing but issues with this printer and the hp web sites looking me out!!!!
and on the ink web site. i have not even been able to collecet the free ink offer when u sign up.......
04-10-2018 01:21 PM
Thank you for replying with the information.
As @Riddle_Decipher is out of the office, I'm replying to you. I truly appreciate your efforts and patience.
I suggest you to restore the network settings on the printer and that should take off the password on the EWS page:
NOTE: Resetting the network settings will disconnect the printer from the wireless network and you will have to reconnect it to the wireless network.
Hope this helps. Let me know the outcome. Cheers! 🙂