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Goyal2110
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SOME KEYS ON LAPTOP NOT WORKING

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HP Pavillion X 360 Convertible PC 11 inch
Microsoft Windows 10 (64-bit)

I have HP pavilion X360 convertable PC. 4 of my laptop keys [G,H, inverted commas (" ') and backspace] randomly stops working. It works absolutely fine sometimes and other times no matter how hard I press those keys they don't work.

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WAWood
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@Goyal2110 

Unlike external keyboards, the ones on laptops are not made to be rugged, but instead, to be light. Thus, if you get five years out of a laptop keyboard, you're doing very well.

Individual keys are generally not replaceable, but if the keys are not broken, then the issue is more likely with the membrane underneath the keyboard and that has to be replaced as a unit.

Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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