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HP Recommended

I am able to print documents from my new HP Envy laptop to my HP Office Jet 4500 printer. I cannot scan from the printer to my new laptop. The trouble shoot option in settings did nothing to correct the issue. What options are available to me?

I tried down loading the printer driver and received a notice that the driver was unavailable.

Please help.

Thank you

1 REPLY 1
HP Recommended

@TCR4 

 

Please use HP Scan Extended software to scan:


                https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10/11:


(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"


You can right click the put a shortcut on Taskbar or Desktop


Regards.

BH
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