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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Scanning from HP Office Jet 4500 to my new HP Envy laptop.

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04-09-2024 06:45 PM
I am able to print documents from my new HP Envy laptop to my HP Office Jet 4500 printer. I cannot scan from the printer to my new laptop. The trouble shoot option in settings did nothing to correct the issue. What options are available to me?
I tried down loading the printer driver and received a notice that the driver was unavailable.
Please help.
Thank you
04-10-2024 03:04 AM
Please use HP Scan Extended software to scan:
https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, for Windows 10/11:
(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"
You can right click the put a shortcut on Taskbar or Desktop
Regards.
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