09-10-2016 08:29 PM
Whenever I open my laptop and it is plugged into the power source, the screen display does not turn on. When I unplug it, it automatically turns on. It does not matter what the battery percentage is. I have not recently made any changes to my display settings. It seems like everything is working in reverse. Does anyone know a way I can fix this?
Thank you in advance.
09-13-2016 08:22 AM
Welcome to the HP Forums @hannahbrowder,
I understand your notebook is not behaving as expected when you connect the power adapter. Please use the following 2 documents to troubleshoot the issue and let me know the outcome of your efforts.
If this helps you to resolve the issue, please click the Accept as Solution button below to mark your post as solved. If you require further assistance let me know and I will do all I can to help.