Scrolling pad does not remember settings

[LauraR82]

Hello, 

This problem has been driving me mad for weeks now.

Everytime I turn on my notebook, I have to reset the Clickpad settings to enable "scrolling" as it never remembers the setting.

I have the most upto date driver on, have uninstalled and reinstalled and nothing is working.

Any solutions to solve this annoying issue before I contact HP? It was fine till Windows 10 upgrade!!

Many thanks.

[DavidPK · Accepted solution]

Hi,

Try the following.

Hold down the Windows key and press R

Into the Run box type regedit and hit enter

In the Registry Editor, navigate to the following

HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install

Inside, look for a key named DeleteUserSettingsOnUpgrade

If this is present, right click the key and select Modify

Set the Value data field to 0 ( Zero ) and then click Ok.

Close the Registry Editor.

Make the Synaptics setting changes you require in the usual way and save them, then check if they're now retained after a reboot.

Regards,

DP-K

[LauraR82]

Thank you so much!!

It worked!! 

[DavidPK]

Hi,

You're welcome

All the best,

DP-K