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Arickmond
Level 1
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Message 1 of 2
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SimplePass Chrome Extension

HP Recommended

Is there a way to add the Chrome Extension to Simplepass.  I had used it for several years.  Early last week I had a Windows 10 update that seems to corrupt Simplepass.  I did an uninstall/reinstall, but unfortunately, Simplepass is no longer available as a Chrome extension.  Actually, I did the uninstall/reinstall several times.  After the initial one, the extension of available but Simplepass still has "issues."  I actually removed the extension from Chrome.  After that, it never reinstalled although I selected to add the Chrome extension when doing a reinstall.  Every time I try to add the extension, I'm directed to a URL that is not available -  http://store.softexinc.com/hp/chrome-extension/?lang=en-US.  This site is down for everyone.  I have the latest versions of Windows 10, Chrome, and Simplepass installed.  BTW, I always export my sites to a file.  If there's no solution for Simplepass, is there an alternate software that's compatible with Chrome?  If so, is there a way to migrate my saved sites (logon/password)?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Arickmond

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

You must set up HP SimplePass before you can register any website accounts. Follow these steps to register a website account:

  1. Open a web browser and navigate to a website where you have a password-protected account.

  2. Log on with your username and password for the website account.

    Sample secure login

    An HP SimplePass screen displays.

  3. Select an option for saving the website account information in HP SimplePass.

    • To save the website and log on information for this website account in HP SimplePass, click Yes.

      Remember this password

      HP SimplePass displays the Remember this password? prompt each time you log on to a website account that is not registered in HP SimplePass.

    • To have HP SimplePass register this account, as well as automatically register your other website accounts:

      1. Click More options.

        More options

      2. Click Remember all sites.

        More Options

        HP SimplePass registers each website account automatically, the next time you log on to a website account.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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