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- HP Community
- Notebooks
- Notebook Software and How To Questions
- SimplePass Chrome Extension

Create an account on the HP Community to personalize your profile and ask a question
03-14-2021 10:58 AM
Is there a way to add the Chrome Extension to Simplepass. I had used it for several years. Early last week I had a Windows 10 update that seems to corrupt Simplepass. I did an uninstall/reinstall, but unfortunately, Simplepass is no longer available as a Chrome extension. Actually, I did the uninstall/reinstall several times. After the initial one, the extension of available but Simplepass still has "issues." I actually removed the extension from Chrome. After that, it never reinstalled although I selected to add the Chrome extension when doing a reinstall. Every time I try to add the extension, I'm directed to a URL that is not available - http://store.softexinc.com/hp/chrome-extension/?lang=en-US. This site is down for everyone. I have the latest versions of Windows 10, Chrome, and Simplepass installed. BTW, I always export my sites to a file. If there's no solution for Simplepass, is there an alternate software that's compatible with Chrome? If so, is there a way to migrate my saved sites (logon/password)?
03-18-2021 12:56 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
You must set up HP SimplePass before you can register any website accounts. Follow these steps to register a website account:
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Open a web browser and navigate to a website where you have a password-protected account.
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Log on with your username and password for the website account.
An HP SimplePass screen displays.
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Select an option for saving the website account information in HP SimplePass.
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To save the website and log on information for this website account in HP SimplePass, click Yes.
HP SimplePass displays the Remember this password? prompt each time you log on to a website account that is not registered in HP SimplePass.
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To have HP SimplePass register this account, as well as automatically register your other website accounts:
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Click More options.
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Click Remember all sites.
HP SimplePass registers each website account automatically, the next time you log on to a website account.
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Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee