09-30-2010 07:59 AM
After a ridiculous phone call to HP Support, I decided to ask here. Is there a compatibility issue with HP SimplePass and Google Chrome? If so, is there an update to correct? Thanks!
Pavilion DM4T Notebook
Windows 7 Home Premium
Google Chrome 6.0.472.63
09-30-2010 08:13 AM
SimplePass is not compatible with Google Chrome... You can to know the reason why on this link... http://www.google.com/support/forum/p/Chrome/thread?tid=46a3398a587bcefc&hl=en
Although I am an HP employee, I am speaking for myself and not for HP.
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09-30-2010 08:17 PM
Thanks. I now understand that it is not compatible from everyone except the folks who built and sold me the device. Now, how do we get some idea of HP's stance on this? It appears that it is a software issue on HP / egistec side of things. Can't they simply state that they know it is an issue and they do (or do not) have plans to correct it. I just bought this laptop and have to say the support / information available is sad. Heck, while trying to figure this out today, I realized that the model # on my invoice is different from the model # I actually received. That may or may not be an issue but it seems to go along with everything else I've learned from HP today.
08-10-2013 09:42 AM
SimplePass is great. If only it worked!!!
With MS Explorer at least it worked part-time. With Google Chrome ... not at all. And btw, I would NEVER go back to using Explorer. Slow, crashes, all kinds of of issues. So HP ... are you going to make SimplePass (or something like it) work with Google Chrome or what? If not, this will be my LAST HP computer...and I've had MANY of them.
08-22-2013 04:18 PM
In my research for another thread, I came across this thread. Please see the following links for information on how to fix the SimplePass Chrome issue you are experiencing
HP Simplepass issue [with Google Chrome] - Marked Solved
Also, these two Authentec Support documents provide some useful steps
I hope this information helps! Please let me know if you have any questions!
09-14-2013 07:47 AM
Try the Torch Browser. It's basically Google Chrome with added features. It works just the same as Chrome, uses your bookmarks, settings, extensions, etc., and SimplePass does work, I tested it with multiple sites and it worked each time.
03-28-2014 01:30 PM
Yes, I have noticed SimplePass doesn't work with Chrome, which is very ironic. Perhaps MS and HP are in cahoots together for this very reason to force you to use it on IE. Remember, one can write code on purpose to make something not compatible with some other program just for whatever reason, and that is why they won't fix it.
I also wasn't surprised of reading that you posted here that your computer did not match your invoice. Not only does HP.com ship you the wrong paperwork with your computer, they also ship you the wrong computer to Costco. HP.com shipped the right model number to my brother, but the serial numbers did not match the invoice, therefore he had a hard time getting a rebate over the web, and it took a month to fix it and many hours on the phone. Costco sells a k027c AIO and the computer we got in that box was a K039, which is a better computer, so you can't complain about that one. LOL However, HP seems to screw up, as far as with our experience 66% of the time by having the wrong computers in the box. This may be a problem when you go to collect on your warranty or if you have to return it to the store cause they will say, "YOU SWITCHED computers". Perhaps this is a scam by HP so they can get rid of their computers and not have to fix them, you ever wonder?