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U_mma
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Slow laptop, hard drive failure. Cannot backup files

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HP ENVY x360 - 15-w050sa (ENERGY STAR)
Microsoft Windows 8.1 (64-bit)

My laptop froze and shut down. Therefore I tried to reboot the laptop using f11. I initially tried to backup my data which failed. Also used the repair option but that also failed. I have tried the Bios hardware option too. I took out the battery and reinserted it, this allowed me to gain access to my laptop but it is very slow. I managed to gain access to settings to select refresh pc option, to keep my files etc. But this also failed. I have tried to back up my data using an external hard drive and the internet but my disk usage is 100% on startup. I completed a hard disk test and it shows my hard disk has failed ( see attached image). I'm unsure as to what I should do next. If I do need to replace the hard drive which one should I get. Also is there any way I can backup my files? They are very important and I can't seem to find any way to do this. Thank you in advance 

IMG_20200629_085414.jpg

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WAWood
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@U_mma 

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. If the old drive is an m.2 SSD, you will need an extra adapter to connect the SSD to a SATA-to-USB adapter. This second adapter is illustrated below)
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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U_mma
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Thank you for getting back to me with this information. It's much appreciated. I shall get back to you once I have made some progress 🙂

.@WAWood 

 

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