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Honor Student
Posts: 2
Member Since: ‎05-25-2015
Message 1 of 4 (2,718 Views)
Accepted Solution

Slow start up, programs, and internet

Product Name: HP 15 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

I bought my sister this new laptop and suprisingly it was very slow. She didn't like how slow it was, so she gave it to me. Now, its my laptop and I'm trying to figure out what's wrong with it.  Starting it up takes 5-10 minutes and opening up programs take 3 minutes. I do not have any games installed or much apps. I rebooted my laptop but it's still slow. When I open up the internet it takes a minute to load google page. When search up something else, it takes 5 minutes to load a different page. Please help. 

 

Product number: F9H60UA#ABA 

Operating system: Windows 8.1 64-bit

 

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Accepted Solution

Re: Slow start up, programs, and internet

Dear Customer,

 

Welcome and Thank You for posting your query on HP Support Forum

 

Please perform below mentioned steps:

 

Step 01. Click on the Start Button and Click on "Run"

Step 02. Please type "temp" [Without Quotes] and press Enter

Step 03. In the window which comes up, we need to delete all the files and folders

Note: You cannot delete 2 or 3 files or folders, you can skip that

Step 04. Again click on the Start Button and Click on "Run"

Step 05. Please type "%temp%" [Without Quotes] and press Enter

Step 06. In the window which comes up, we need to delete all the files and folders

Note: You cannot delete 2 or 3 files or folders, you can skip that

 

Step 07. Click on the Start Button and Click on "Run"

Step 08. Please type "prefetch"[Without Quotes] and press Enter

Step 09. In the window which comes up, we need to delete all the files and folders

Note: You cannot delete 2 or 3 files or folders, you can skip that

 

Step 10. On your desktop, Please right click on "Recycle Bin" Icon and Click on Empty Recycle Bin.

Click Yes if you get a prompt to delete everything permanently

 

Step 10. Click on the Start Button and open the Control Panel

Step 11. Please open "Programs and Features / Add or Remove Programs"

Step 12. Please uninstall if you have any unwanted Softwares from here

Note: If your Notebook prompts to reboot/restart when you uninstall, go ahead with it.

Once your Notebook comes back please continue the troubleshooting again

 

Step 13. Please Turn OFF the Notebook

Step 14. Un-plug the Power/AC Adapter and also remove the battery too

Step 15. Press and Hold the Power Button on the Notebook for a full minute

Step 16. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 17. Start the Notebook and Now reset the Internet Explorer browser

 


Hope this helps, for any further queries reply to the post and feel free to join us again

 

Regards,

GBL84

-------------------------------------------------
Although I am an HP Employee, I am speaking for myself and not for HP.

 

If my POST has helped you, Please click the 'White Thumbs Up Button' to say Thanks!!
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem

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Regents Professor
Posts: 3,971
Member Since: ‎04-09-2015
Message 2 of 4 (2,711 Views)

Re: Slow start up, programs, and internet

Dear Customer,

 

Welcome and Thank You for posting your query on HP Support Forum

 

Please perform below mentioned steps:

 

Step 01. Click on the Start Button and Click on "Run"

Step 02. Please type "temp" [Without Quotes] and press Enter

Step 03. In the window which comes up, we need to delete all the files and folders

Note: You cannot delete 2 or 3 files or folders, you can skip that

Step 04. Again click on the Start Button and Click on "Run"

Step 05. Please type "%temp%" [Without Quotes] and press Enter

Step 06. In the window which comes up, we need to delete all the files and folders

Note: You cannot delete 2 or 3 files or folders, you can skip that

 

Step 07. Click on the Start Button and Click on "Run"

Step 08. Please type "prefetch"[Without Quotes] and press Enter

Step 09. In the window which comes up, we need to delete all the files and folders

Note: You cannot delete 2 or 3 files or folders, you can skip that

 

Step 10. On your desktop, Please right click on "Recycle Bin" Icon and Click on Empty Recycle Bin.

Click Yes if you get a prompt to delete everything permanently

 

Step 10. Click on the Start Button and open the Control Panel

Step 11. Please open "Programs and Features / Add or Remove Programs"

Step 12. Please uninstall if you have any unwanted Softwares from here

Note: If your Notebook prompts to reboot/restart when you uninstall, go ahead with it.

Once your Notebook comes back please continue the troubleshooting again

 

Step 13. Please Turn OFF the Notebook

Step 14. Un-plug the Power/AC Adapter and also remove the battery too

Step 15. Press and Hold the Power Button on the Notebook for a full minute

Step 16. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 17. Start the Notebook and Now reset the Internet Explorer browser

 


Hope this helps, for any further queries reply to the post and feel free to join us again

 

Regards,

GBL84

-------------------------------------------------
Although I am an HP Employee, I am speaking for myself and not for HP.

 

If my POST has helped you, Please click the 'White Thumbs Up Button' to say Thanks!!
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem

Honor Student
Posts: 2
Member Since: ‎05-25-2015
Message 3 of 4 (2,689 Views)

Re: Slow start up, programs, and internet

Wow! Thanks so much! It's a lot faster than before.

Student
Posts: 1
Member Since: ‎09-12-2015
Message 4 of 4 (2,377 Views)

Re: Slow start up, programs, and internet

Thanks for this.

 

I can't believe the difference it made...

Even though the solutions are very simple and easy to do, it results in something other softwares failed to do.

 

Thanks again

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation