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‎08-03-2019 11:40 AM

HP Recommended
Product: HP Notebook 14-cm0011ax
Operating System: Microsoft Windows 10 (64-bit)

Some drivers cant install even tough I went to hp drivers website or amd (for video card)m windows update and even use cmd. AMD Radeon R5 M430 says its not compatible that is the one in device manager that seeking to be updated, What to do? I need this video card driver and the other drivers as well

1 REPLY 1

‎08-03-2019 12:02 PM

HP Recommended

@miissmeh06 

You should NOT be going to AMD for video drivers for laptops -- as those tend to have specialized hardware, for which the AMD drivers were not designed to work.

 

So, if the AMD driver from their site is not installing, that is to be expected.



I am a volunteer and I do not work for, nor represent, HP
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