Spectre x360 and Thunderbolt Dock G2 w/Audio

[Tony772]

Hello,

I'm using a Spectre x360 with a Thunderbolt Dock G2 with Audio Module.  I'm trying to update the firmware on the dock, but when I do I get an error saying that I need to have the latest Thunderbolt Secure Connect Driver installed before I can update the dock firmware.  I'm assuming that driver needs to be installed on the Spectre.

Does anyone know where that driver is?  I've looked through all of the available drivers for the Spectre and I don't see it anywhere.

Thanks,

Tony

[sandytechy20]

@Tony772

Welcome to HP support community.

I made a research and see that Thunderbolt Dock G2 w/Audio is not supported by your notebook model.

Here are the compatible models:

You can refer this page for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Tony772]

That's disappointing.  I called customer service before I bought the dock to make sure it would work with my computer.  I guess "work with" and "supported" are two different things.

[sandytechy20]

@Tony772

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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