Sudden performance drop

[boulderz]

I've been using an HP Pavilion laptop that has started experiencing declines in performance a few months ago. The entire operating system(apps, GUI, cursor, etc.) would experience drops in FPS(down to 1-2) every minute or two. This happens in all battery usage settings when not charging. I've tried to solve this issue for a while, but to no avail. Below are my PC's specs along with some solutions I've tried:

Specs

AMD Ryzen 7 7730U with Radeon Graphics, 2000 Mhz, 8 Core(s), 16 Logical Processor(s)

16GB RAM

Solutions I tried

Windows update

Driver update

BIOS Update

Checking for background processes

Extensive system component check (all tests passed)

[Nal_NR]

Hi @boulderz,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear about the frustrating performance drops on your HP Pavilion laptop. Having your system lag like this can significantly impact productivity and enjoyment. Let’s explore the issue further and work on a solution.

• Have you noticed if the FPS drops occur only when the laptop is on battery power, or does it happen when plugged in as well?
• Have you checked your system temperatures to see if thermal throttling might be causing the performance dips?
• Are there any resource-intensive applications or processes consistently running in the background during these drops?

Let's try these steps. 

Check Power Plan Settings

• Open Control Panel > Power Options and ensure you’re using the Balanced or High-Performance plan.
• Go to Change Plan Settings > Change advanced power settings.
• Under Processor power management, ensure Minimum processor state is set to 5% for battery and Maximum processor state is set to 100%.

Inspect and Adjust Thermal Settings

• Download a tool like HWMonitor or CoreTemp to monitor CPU and GPU temperatures.
• If temperatures are high, clean the laptop vents and fans using compressed air. Consider using a cooling pad.
• Check the BIOS for fan speed settings and ensure cooling is optimized.

Update AMD Graphics Drivers

• Visit the AMD website and download the latest drivers for the Ryzen 7 7730U and Radeon Graphics.
• Perform a clean installation of the drivers using the AMD Cleanup Utility before reinstalling.

Test Without Third-Party Software

• Boot your system into Safe Mode and test for FPS drops.
• If the issue doesn’t occur in Safe Mode, a third-party application or driver might be causing the problem. Use Task Manager to identify high-resource usage apps and disable or uninstall them.

Disable Battery Optimization Settings

• Go to Settings > System > Power & Battery.
• Under Battery saver, disable any battery optimization features that may limit performance while on battery.
• Ensure Processor performance boost mode is enabled in advanced power settings.

You may also refer to this document for further assistance. 

If these steps don’t resolve the issue, it might be worth performing a clean installation of Windows to eliminate potential software corruption. If the problem persists even after that, it could indicate a hardware issue, such as a faulty battery or thermal paste degradation. In such a case, contacting HP Support for further diagnosis would be the best course of action.

Hope this helps! Keep me posted for further assistance

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