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rolias Student
Student
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HP Recommended

Sure Run Failed to restore the platform

EliteBook
Microsoft Windows 10 (64-bit)

The laptop shuts it's self down then on rebooting I get the screen saying 'Surerun has failed to restore the platform software to a good working state'

There are options 'reboot without sure start' reboot normally and so on.

This is happening far too often.. almost every time I use the laptop.

This is a new laptop just one week old.

Is this normal behaviour? Is this a glitch?

It is very annoying....

 

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