System Board (00A) - System Board CT Number (Missing or Invalid

[Pelumi93]

Product: HP Notebook

Operating System: Microsoft Windows 10 (64-Bit)

Hi. I have the following error at startup:-

The following product information programmed into the system board is missing or invalid.
System Board (00A) - System Board CT Number

As per other posts the battery doesn't charge when the laptop is on and therefore just drains.  It does charge sometimes when the laptop is powered off. Performance is also slow.
I can see others have posted with the same error but cannot find a resolution.  Is this just a BIOS issue with missing information?  Or is there a fault with the battery?

Appreciate any suggestions.

Thanks in advance.

[The_Fossette]

@Pelumi93,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the system board information is missing in BIOS.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Are you able to boot to Windows?
• Are you getting any error message about the system board CT number missing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article to update the system information is BIOS.

https://support.hp.com/in-en/document/c01443496

For the battery issue, I recommend you follow the steps in the below article.

https://support.hp.com/in-en/document/c04700771

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Pelumi93]

Hi @The_Fossette 

Please see responses below:

1. My system worked just fine on Monday, 31st December 2018. The problem started on Tuesday, 1st January 2019.

2. Yes, the windows does boot however very slowly.

3. Yes, I get this exact error on startup 

4. None.

5. Yes, I tried the links you sent as I noticed this same error has been reported by several other members. 

When they did not work, I decided to message the community myself.

Looking forward to your swift feedback 

Thank you for the support 

Pelumi93

[The_Fossette]

@Pelumi93,

It is great to have you back and your patience is greatly appreciated.

I recommend you run a system test on the computer to make sure that there is no hardware issue on the computer.

Follow the steps in the below artilce to run the system test.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[TryToDoMybest]

Hello

you forgot the write the notebook model and how old is it , could you please write 3 digits of the serial number ?  the 4th, 5th and 6th. they are year and week of manufacturing.

I see such kind of error message some years ago only with ElitePad 900.

Bye