System loads for 8-10% HP Spectre x360 - 15-df1045nr

[momongo]

HP Spectre x360 - 15-df1045nr

The problem is that my battery drains very quickly, probably because if you believe the task manager, my processor is always at 10% load with a frequency of around 4000 (base 2600).I updated a lot of drivers, and yesterday I had no sound after restoring Windows to its original state, but today for some reason it appeared.the battery is okey ,it held a charge for about 4-5 hours, but a couple of days ago now about 1% = 1min.

I deal now with this problem by "uptading" one of my video drivers to the same version(i tried to old version),no results after restarsing,so i didnt restart and my system process dont load system and drain battery,but my  laptop lagging  every 10-20sec  and can be artefacts.

I restored my windows to defaults with deleting all files and uptaded BIOS to last F32 version.

I sent there screnshots where i restarted system and not "updated" driver

Product specifications

Operating system

Device comes with Windows 10 and a free Windows 11 upgrade or may be preloaded with Windows 11. Upgrade timing may vary by device. Features and app availability may vary by region. Certain features require specific hardware (see Windows 11 Specifications).

Operating system

Windows 10 Home 64 [23]

Processor family

9th Generation Intel® Core™ i7 processor

Processor

Intel® Core™ i7-9750H (2.6 GHz base frequency, up to 4.5 GHz with Intel® Turbo Boost Technology, 12 MB L3 cache, 6 cores)

Special features

Plug and play

Memory

16 GB DDR4-2666 MHz RAM (onboard) Transfer rates up to 2666 MT/s. onboard

PLEASE HELP 🙏

[Nal_NR]

 Hi @momongo,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I’m sorry to hear about the battery draining and performance issues on your laptop—it’s especially frustrating when you’ve taken so many steps, like restoring Windows and updating drivers, without lasting improvement. Let’s work together to address this problem and improve your laptop’s performance.

That is an excellent description and a great diagnosis. It is greatly appreciated.            

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.