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‎01-29-2020 10:03 AM

HP Recommended

The link will not directly help with the camera ETC but will repair the Windows OS.  Then go to the HP support site linked above and find what you need by looking in the software and drivers sections, once HP identifies the PC. 

Go to the support page and see how that page identifies the PC.

https://support.hp.com/us-en

then pick "Let HP detect your product" and see what is reports. Then find the needed drivers and software from the "software and drivers " section.


I'm not an HP employee.
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‎01-30-2020 05:15 PM

HP Recommended

There are so many software and drivers i don't know which i need. Do i need to download all of them ? As the HP recover cloud doesn't work is there another alternative. I am from the UK(gb)

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‎01-31-2020 04:14 AM - edited ‎01-31-2020 04:31 AM

HP Recommended

You are correct, there are many drivers and other software.  First when you say the HP Cloud Recovery Tool doesn't work - what did happen?  If you got to the software and drivers page, you will notice down near the bottom of the list is the the HP Cloud Recovery Tool tab, so it is available.

 

Now that the Windows is working, how did you get that far?  Explain what you have done.  Every step would be most help.

Forgot to ask - what version of Windows 10 is running.  I see some of the drivers, etc are for specific versions of Windows, IE 1903, or 1909 etc


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