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The keyboard backlight for my HP Envy laptop will not turn off.

HP Recommended
Envy Notebook
Microsoft Windows 10 (32-bit)

The backlight on the keyboard on my HP Envy notebook will not switch off.  I hit the F5/keyboard light button but the icons only seem to refresh.  I also went into the BIOS and tried to deactivate it from there but to no avail.  I have been getting a battery replacement message so I am unsure if the two issues are interconnected.  


I hope someone can help me with this.  Thanks.

HP Support Agent
HP Support Agent
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HP Recommended



I reviewed your post and I understand that you want to turn off the keyboard backlight.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article to turn off the keyboard backlight.


For the battery issue, I recommend you follow the steps in the below article and run a battery test.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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