Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

The keyboard backlight for my HP Envy laptop will not turn off.

HP Recommended
Envy Notebook
Microsoft Windows 10 (32-bit)

The backlight on the keyboard on my HP Envy notebook will not switch off.  I hit the F5/keyboard light button but the icons only seem to refresh.  I also went into the BIOS and tried to deactivate it from there but to no avail.  I have been getting a battery replacement message so I am unsure if the two issues are interconnected.  


I hope someone can help me with this.  Thanks.

HP Support Agent
HP Support Agent
29,155 25,687 1,959 2,607
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that you want to turn off the keyboard backlight.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article to turn off the keyboard backlight.


For the battery issue, I recommend you follow the steps in the below article and run a battery test.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation