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Dragon1974UK
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Message 1 of 2
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The keyboard backlight for my HP Envy laptop will not turn off.

HP Recommended
Envy Notebook
Microsoft Windows 10 (32-bit)

The backlight on the keyboard on my HP Envy notebook will not switch off.  I hit the F5/keyboard light button but the icons only seem to refresh.  I also went into the BIOS and tried to deactivate it from there but to no avail.  I have been getting a battery replacement message so I am unsure if the two issues are interconnected.  

 

I hope someone can help me with this.  Thanks.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Dragon1974UK

 

I reviewed your post and I understand that you want to turn off the keyboard backlight.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article to turn off the keyboard backlight.

 

https://support.hp.com/in-en/document/c01612362

 

For the battery issue, I recommend you follow the steps in the below article and run a battery test.

 

https://support.hp.com/us-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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