The laptop crashes all the time

[DarkKing20]

Hello everybody. I have a problem, when using a PC it boosts up to 4.1 GHz. At the same time, there is no load. At the same time, in the network power settings, the minimum power is 5% and the maximum is 100%. But it is always at a frequency of 4.1 (it just holds and goes down to a maximum of 3.9)

https://youtu.be/lFUWYv-bP28 (There is a certain load on the video. But even if everything is turned off, the situation is the same)

[ub6424]

Hello @DarkKing20 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before I can say anything ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

(3) Please report your results

[DarkKing20]

Thank you for your time. But after all, I have already solved this issue on my own.

[ub6424]

Hello @DarkKing20 

Great to hear.

Well, if you share the solution with the community, it can benefit from it.

Kind regards

[DarkKing20]

Well, how I decided it. Even earlier, I tried to reset the power supply settings, but it didn't help, but today, after updating windows, when I reset the settings again, everything started working correctly. There was an option to demolish Windows, this will also help. the main thing is not to go into the power supply settings

[ub6424 · Accepted solution]

Hello @DarkKing20 

Thanks for reporting.

Good luck

[ub6424]

Hello @DarkKing20 

(1) Restart Windows

(2) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(3) Please report your results ( of each command )

[ub6424]

Hello @DarkKing20 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.25 Rev.A

12.7 MB

Aug 16, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Test your notebook

(6) Please report your results