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HP Recommended
HP Spectre x360 15

I purchased the "HP 3 yr w/Accidental Damage and Theft Protection " warranty on the 23rd of May. I received an email on the 24th stating "Most Care Pack orders from our store are now automatically registered. Within two to three weeks of purchase, you will receive an email confirming the registration or requesting details for the HP product you wish to cover to complete the registration process." It has been almost three weeks to the day and I have not received any such email, nor has my product been automatically registered. 


Are there steps I can take to manually apply the warranty to my device, or do I need to somehow get in contact with an HP employee to let them know I have not received the product I paid for?


Edit: I noticed that what I purchased is classified as a "Care Pack" and not a warranty, so I'm not sure if and how that affects things. Also, I found out I could "dispute" my laptop's warranty status so that may just take care of my problem, as I was able to attach proof of purchase. That might solve the situation but I'll leave this up in case there's anything else I should know.

HP Recommended



Welcome to the HP Community.


Although not "care pack" specifically, the first site FAQ is worth reading.

Check the Care Pack Registration website where you can check whether there is anything else you want to / can do.



Product Registration


Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ


Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page


Warranty Check


Check the Warranty on your product

         Warranty Check – Single or Multiple Devices


NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.


       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.


  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details


Reminder: Online database results do not impact the actual contract.


Warranty Dispute


Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.


HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4


HP Limited Warranty Statements (General Information)


Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.




Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.