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Extinct_Avian42
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Thermal lock issue

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HP Laptop 15-dw0031ni
Microsoft Windows 10 (64-bit)

I originally got this laptop for college work about 2 years ago and it’s been giving me problems since day one. Mainly being the countless thermal shutdowns.

 

These have been the bane of my existence for the past 1 and a half or so years. They happen every single time I use this laptop with out fail no matter what I’m doing. Not to mention that it needed several hours of windows updates the day it was delivered and things would’ve probably updated a lot quicker had it not been thermal locking every single time an update needed to be installed. 

It’ll even thermal lock while I’m sitting in an online lecture with google chrome being the only thing open.

 

I have tried everything from talking to the provider I bought the laptop from to third party throttle stop applications to laptop cooling pads. 

All for naut.

 

This is my final attempt at trying to solve this issue. 


The specs are as follows:

- Intel core i7 quad core 8th gen

- 20gb 2400mhz memory 

- 2tb hard drive

- 4gb nvidia mx250

 

Thanks for any help/advice.

6 REPLIES 6
Drimkit
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It looks like a factory defect. Have you measured temperatures before shutting down your laptop?

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Extinct_Avian42
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I installed a 3rd party application that monitors cpu temperatures, it reads about 60-70 degrees C before the laptop locks however the text displayed when I turn it back on says it was past 90. 

While I feel this is a very extreme temperature for just using chrome or installing windows, the laptop is rather hot to the touch. The single fan works however it’s never gotten above noticeably loud.

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Drimkit
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What is the critical (maximum) temperature for your processor model? It looks like the laptop is having a power problem.

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Extinct_Avian42
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Upon looking up my cpu (Intel core i7 8565U) the maximum operating temperature is apparently 100 degrees C

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Drimkit
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For this processor, 60-70 degrees is normal temperature, this should not be the reason for shutting down the laptop.

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Drimkit
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If your processor doesn't get hotter than 90 degrees, then you don't need to worry.

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