They said my laptop will be delivered in 3-7 days, now they say 2-3 weeks. I need it for work!

[VanessaCR8]

Hello,

I bough a HP Spectre x360 2-in-1 Laptop 14t-eu000, 14" on Sep 1st, 2024 because the advertisement said that it would arrived between 3-7 business days. That was perfect for me, because I'll be traveling in one week from now. However, when I check for my order status today, it says that the expected arriving date will be between Sep 16 and 20th, and that is unacceptable. I need to have my laptop to travel and work with it! Wednesday, Sep 11th, 2024.

Do you know who should I talk? I tried with the chat, but they can not guarantee that I will have my laptop when I need it. I also call the customer service, and an automatic assistant answered saying that it will arrive in 2-3 weeks. I just need them to hurry up, otherwise I can not work. What else should I do? Thank you.

[A_Gayathri]

Hi @VanessaCR8 , 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Spectre x360 2-in-1 Laptop 14t-eu000, the order is getting delayed. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support