Thunderbolt Controller Version is unknown; device manager error code 10 for Thunderbolt controller

[elixirical]

Hi everyone,

Today I suddenly had some issues with my Thunderbolt connection. I had been using it with a eGPU (GTX 1060 inside an Akitio Node), primarily for gaming purposes, as well as to use a secondary monitor. It had been working fine for almost 2 years since I had purchased these devices! However, this morning, the thunderbolt ports no longer seemed to detect the Akitio Node.

I tried various things, restarting both my laptop as well as the thunderbolt enclosure, updating BIOS, uninstalling and reinstalling the thunderbolt firmware. All to no avail. Unfortunately, I have no other Thunderbolt devices to test whether it is a problem with the Node itself, however the fans and everything turns on, the lights function as normal, and it sounds as it always did when running. Furthermore, the issues I will outline ahead seem to indicate to me that this is not an issue on the external device's end. 

After examination of Device Manager and the Thunderbolt settings, I have noticed two few things: first, in device manager, under system devices, "Thunderbolt(TM) Controller - 15D2" has the error code as shown in the following image;

Second, when looking at the thunderbolt settings, it appears that there is either no Thunderbolt controller, or it is undetected by the firmware, as shown in the next image here. 

I am very confused. All of this was working fine quite literally less then 24 hours ago. However, without any updates to Windows or any drivers (the graphics driver, nor the Thunderbolt drivers, or frankly anything at all, as I had put my laptop to sleep!), it all suddenly stopped working! I have searched online for these issues, to which no real answers are satisfactory (if they exist at all), nor do they solve my problems. Hopefully asking this question again will discover a solution for both myself and anyone else that may have similar or identical problems.

Thank you!

elixirical

edit: Actually, I should also mention one thing I did that may have contributed to the problem, and hopefully might help in diagnosing the issue. After noticing that the Thunderbolt device would not detect, I removed it from the Approved Thunderbolt devices under the impression that unplugging and then plugging it back in would detect and reinstall the device or ask me to approve the Thunderbolt device again, which it did not.  

[Echo_Lake]

@elixirical

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.