04-07-2019 05:57 PM
I am trying to set up my new laptop and it popped up the message that I needed Administrator privileges and that I should right click on HpHwDiag and run as administrator. I can't find that executable file anywhere. Can anyone help me?
04-08-2019 04:23 PM
@AnnieCTX Perhaps, you could share a screenshot to understand why you are being asked to click on it as such, meanwhile, here's the link to download the HP Hardware diagnostics application: Click here under Installing HP PC Hardware Diagnostics.
Also, the product number you've mentioned isn't helping much, here's what I need:
Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
I hope that answers your query,
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Have a great day ahead.
I am an HP Employee
08-08-2019 03:52 PM
I've got the same problem!
I'm on this HP page: https://support.hp.com/ca-en/document/c04700771
My objective is to test my battery. I purchased a replacement battery from a supplier, and it's not working properly. I was digging around online and learned that I can test the battery if I download HP PC Diagnostics. This seems like a good idea.
I downloaded and installed HP PC Diagnostics, but I need to run it as an administrator. In order to set my self up as administrator I am told that I need to right-click on HpHwdiag, as though this is a simple task! I've searched everywhere; it's nowhere to be found.
08-08-2019 03:56 PM - last edited on 08-08-2019 04:00 PM by Jacky-D
FWIW, in case this helps, here's my notebook information:
Product name:HP Pavilion Notebook
Total memory:16.00 GB
Processor name:Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
08-08-2019 04:44 PM
I had the same thing on my Omen 17 after in stalling HpHwDiag I found the app Hp PC Hardware Diagnostics in the Start menu, left click run as Admin and was good to go . Also in my laptop the file location was C:\Program Files (x86)\HP\HpHwDiag, I hope this assists someone
11-08-2019 09:35 PM - edited 11-08-2019 09:45 PM
Okay thanks to this thread I found where to right click.
Now we just have to make that work!
Still get the right click message.
Is there anyway to see if the app is on this computer?
Thanks fellow sufferers
Ps does it need the internet to work?
It started to work I think. Yes it is working v e r y s l o w l y. Doing a dead pixel test!