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kaswistry Top Student
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Touchpad Not Working After Failed Firmware Update

Hello Everyone!

So here's the situation. I updated my m6-1045dx to Windows 8 Fresh Install. Among those that I applied was sp58572.exe found here which I will refer to as "patch". However, for some reason, the updater quit and now, my touchpad DOES NOT WORK.

 

I think it's a firmware issue in the sense that I've already reinstalled Windows 8 TWICE and yet it still does not work. I think what needs to be done is to update the driver correctly and then use the patch to correct the firmware.

 

The problem is that I tried restarting, shutting down multiple times, reinstalling the driver (both the one provided by HP for my model and the one on the synaptics website) to no avail.

Everytime, I try to run the patch, I only get the error message "A synaptics pointing device driver is required for reflasing. Please install a synaptics driver version 15.1.6.0 or newer".


The problem is that it doesn't work EVEN if I install a newer device driver.

 

Any help you can give will be much appreciated. Thank you.

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Touchpad Not Working After Failed Firmware Update

Hi kaswistry,

 

Welcome to the HPCommunity, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I see that you are having some issues with your TouchPad. Go to your Device Manager and under “Mice and other pointing devices” you should see Synaptics PS/2 Port TouchPad. If it is listed there right click and select uninstall then restart your computer and try to install sp58572.exe again. If there is an yellow ! then right click and select Update Driver Software. If anything else is listed there let me know what it is.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue.

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Thank you,

BHK6


I work on behalf of HP
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kaswistry Top Student
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Touchpad Not Working After Failed Firmware Update

I fixed this by removing the laptop battery and power supply and pressing the power button for 30 seconds. Hope that helps everyone.

RameezRajah Student
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Touchpad Not Working After Failed Firmware Update

this solution worked for me dude.i removed the battery and ac for 30 seconds and worked again.Cheers.

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Rishiroke Student
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Touchpad Not Working After Failed Firmware Update

Hi,

I tried as you have mentioned. But it's not working.

Please help me out.

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Touchpad Not Working After Failed Firmware Update

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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