03-16-2014 09:34 AM
So here's the situation. I updated my m6-1045dx to Windows 8 Fresh Install. Among those that I applied was sp58572.exe found here which I will refer to as "patch". However, for some reason, the updater quit and now, my touchpad DOES NOT WORK.
I think it's a firmware issue in the sense that I've already reinstalled Windows 8 TWICE and yet it still does not work. I think what needs to be done is to update the driver correctly and then use the patch to correct the firmware.
The problem is that I tried restarting, shutting down multiple times, reinstalling the driver (both the one provided by HP for my model and the one on the synaptics website) to no avail.
Everytime, I try to run the patch, I only get the error message "A synaptics pointing device driver is required for reflasing. Please install a synaptics driver version 184.108.40.206 or newer".
The problem is that it doesn't work EVEN if I install a newer device driver.
Any help you can give will be much appreciated. Thank you.
03-18-2014 12:15 PM
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I see that you are having some issues with your TouchPad. Go to your Device Manager and under “Mice and other pointing devices” you should see Synaptics PS/2 Port TouchPad. If it is listed there right click and select uninstall then restart your computer and try to install sp58572.exe again. If there is an yellow ! then right click and select Update Driver Software. If anything else is listed there let me know what it is.
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12-13-2018 10:46 AM
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