Touchpad driver is missing from device manager so it's not working

[Rudyman]

I recently had issue with my laptop so I had to do a repair reset which erases everything and reinstallation of windows 10.

I currently have 1909 os version and my touchpad is completely not working. I already tried the steps on this thread here but the driver still missing in the device manager and in the touch pad section of the devices settings. I performed multiple hard reset, soft reset and windows installation to no avail.

I'm wondering if there's a way to get the touch pad back on this laptop. Appreciate any help from you guys.

**update**

touch pad is working now as of 08:00am mountain time of 11/28 but lost the gesture functions and the scrolling function of it. checked the touch pad settings and still the same. touch pad driver is still missing in the device manager. tried resetting the laptop and still the same.

[Echo_Lake]

@Rudyman
Thank you for posting on the HP Support Community. 

• Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step, BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. Once it's done uninstall the Touchpad device,

Next, uninstall Touchpad device from device manager.

1. Press Windows+X to open the menu, and choose Device Manager on it. 
2. In the device manager, expand category "Mice and other pointing devices". 
3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
6. Do not perform any manual upgrades to the driver until it does automatically 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Rudyman]

When I got my laptop on the first night, I did perform a series of updates especially coming from the HP app that tells you what kind of updates you need. also this HP app that I can't remember the name anymore, has the options for PRO version by subscription. after this updates, my laptop went to restart loop. I had to reinstall windows 10 thru USB. Afterwards, that's when my issue started with the touch pads losing the gesture and scrolling function.

I did perform your recommendation, hard reset, bios set up but there still no touchpad drivers in the device manager. I reset the laptop anyways and rechecked. still the same. no gesture and scrolling functions.

See photo below:

[Echo_Lake]

@Rudyman

Thank you for posting back. 

Let's try this:

Click here: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-17-ce1000-laptop-pc-series/291267... to install Synaptics Precision Touchpad Filter Driver (Windows 10 v1903)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Rudyman]

I did It already. same issue