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Groves8133 Top Student
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Message 11 of 16
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Trouble disabling my touchpad

No, everything was just reinstalled on boot, worked for my usb mouse but not the touchpad even after deleting those drives it still worked. So there must be another entry for it somewhere. 

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HP Support Agent
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Message 12 of 16
139
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Trouble disabling my touchpad

@Groves8133

Thank you for posting back. 

 

As we tried most relevant troubleshooting steps and other methods to disable the touchpad,

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out.

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

ECHO_LAKE
I am an HP Employee

Groves8133 Top Student
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Message 13 of 16
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Trouble disabling my touchpad

Thank you for the help but don’t think I’ll be letting someone have remote access to my computer, call me paranoid but don’t like the thought. Thanks all the same but can’t see how someone else going through the steps will help .

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Message 14 of 16
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Trouble disabling my touchpad

@Groves8133

Thank you for posting back, 

 

I understand your privacy is important. As we performed relevant troubleshooting steps and the still issue persists. That's the only moto behind this method take control of your computer and fix it. If its hardware related issue, you can ship the unit in for repair. 

 

Let's try to perform a system factory reset which will reinstall all the original factory shipped software and drivers. By this way, we can isolate the failure. 

 

Click here:https://support.hp.com/in-en/document/c04758961#AbT3  to perform a System Recovery (Windows 10)

 

Note: Back up all personal files and read all caution statements before performing a system recovery.

 

Keep me posted.

ECHO_LAKE
I am an HP Employee

Groves8133 Top Student
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Message 15 of 16
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Trouble disabling my touchpad

It’s fine, but I won’t be doing that. It’s a brand new computer and has been like it since day one, it’s not that big of an issue more just an annoying. That you for your help but unless you have any ideas or know if this particular model doesn’t have this feature I’m happy we’re I am with it.

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HP Support Agent
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Message 16 of 16
102
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Trouble disabling my touchpad

@Groves8133

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation