Two brand new, out of the box HP notebooks, and Microsoft Teams video meetings freezes them both.

[tstretch]

Title says it all. 

Brand new, JUST opened, without adding any software, and Microsoft Teams video meetings freezes that entire laptop.  Must reboot to fix it.  This happens whether using the Teams program, or the web version of the app.  This also happens when the camera is turned OFF.  Note, a Teams meeting will work for a few minutes just fine, but within less than 5 minutes, the laptop freezes.  Sometimes you can still hear audio from the meeting, but the mouse freezes, and the computer is totally unresponsive.

I've also tried updating all the drivers, but in Windows S Mode, you are limited in what options you have to update them.  Only what is available automatically, via Windows Update.

Please help!  

[praveen196]

@tstretch Welcome to HP Community!

I understand that the Microsoft Teams video meetings freeze.

Do not worry. I will try to fix the issue.

• First of all Disable any security software (antivirus) if installed.
• Perform Windows 10 Clean boot and turn on the camera, try video call. If this time it’s working properly then any third party service or app confliction causing the problem.
• Update camera app from windows store, And install the latest Windows updates that may contain the bug fix for the Webcam not working problem

Make sure the camera app has permission to access the webcam. To do this

• Open settings, then click on privacy.
• Then select Camera on the left side.
• Now Click Change and make Camera access for this device is On
• Also, make sure Allow apps to access your camera toggle is on.

Run Windows 10 apps troubleshooter

• Open Settings, (Press Windows + I)
• Click Update & Security then select Troubleshoot
• Select the windows store app, then Run the troubleshooter.
• This will check and fix problems prevent windows 10 Running Properly
• Restart windows After complete the troubleshooting process.
• Now check Webcam working properly.

Check for an outdated webcam driver

If your integrated webcam is not working since Windows 10 update or upgrade, the problem is likely to be caused by faulty drivers or driver conflicts. And the most effective solution is to Update or reinstall the camera driver.

• Hold down the Windows key and press R (Windows+R)
• Type devmgmt.msc then click OK to open device manager.
• This will display all installed device driver list.
• Find “Imaging Devices” and expand it by clicking the ‘>’ to the left.
• Right-click the camera that isn’t working
• Click Uninstall
• When the confirmation window shows, check the “Delete the driver software…” box and press OK.

(This step is important because it’s the only way to assure that Windows completely reinstalls the camera driver.)

• Now restart Windows 10 to completely remove the driver software
• Again open device manager, select the “Scan for Hardware Changes” button in the Action menu. (There is also a “search” button on the toolbar that does the same thing.

• If all goes well, Windows will automatically reinstall the driver for your camera and everything should be working.
• Otherwise, visit your device manufacturer website ( Laptop or Webcam) download the latest available webcam driver software and save on local machine.
• Run the driver with administrative privileges and follow on screen instructions to install the new driver.
• Again restart windows to take effect the changes.
• That’s all, check this time webcam working properly.

Tweak Windows registry

Here is another effective way to fix Windows 10 Webcam freezes problem

• Press Windows + R, type regedit and ok to open windows registry editor.
• Backup registry Database, Then navigate to the following key.
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
• just right-click inside the right pane and select New>DWORD (32-bit) value.
• Name the new value ‘EnableFrameServerMode’ and make sure its value is set to ‘0’.

• Next, navigate to the following location in the registry and create a new DWORD value.
• Create new DWORD (32-bit) value, name this ‘EnableFrameServerMode’ and make sure its value is set to ‘0’.
• That’s all, close registry editor, and restart windows to take effect the change.
• Let’s open webcam and check its working smoothly.

Keep us posted,

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