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‎01-18-2021 07:54 AM - edited ‎01-18-2021 07:56 AM

HP Recommended
Product: Pavillion AU621TX
Operating System: Microsoft Windows 10 (64-bit)

Hi, 
I have HP-Pavillion AU621TX. this laptop has 2 graphic cards, Intel HD 620 and NVIDIA Geforce 940MX. The problems is that I cannot install the latest driver for the Intel HD Graphics 620. the last updates of this driver is of 10/17/2017. Now when I try to install the latest package for Intel, it shows an error which I have attached below. Please let me know what to do get the latest update package. Thanks. 

image_2021-01-18_195331.pngimage_2021-01-18_195550.png

3 REPLIES 3

‎01-18-2021 12:08 PM

HP Recommended

@M_ASM 

 

Where do you get the driver from ? You have to use fully tested drivers from HP

 

Regards.

BH
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‎01-18-2021 12:59 PM

HP Recommended

I got it from the Intel website, before next comment, please check the latest driver version on intel website and the version of the driver for the intel graphics  on hp support website. it is outdated. 

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‎01-22-2021 02:58 AM

HP Recommended

I got the solution myself, first Uninstall the driver of Intel graphics from device manager , restart and then install the latest driver using Intel Driver Assistant. 

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