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HP Recommended
HP Pavilion Laptop 15-eg0053cl
Microsoft Windows 10 (32-bit)

PURCHASED THE LAPTOP FROM COSTCO.  WAITED AND FINALLY SET UP 2 WEEKS AGO.  HAVE USED 5 TIMES AND DID NOT SET UP A PASSWORD.  I RECEIVED A NOTICE TO UPDATE MY COMPUTER AND I SELECTED "DO IT NOW".  SINCE THEN I AM UNABLE TO SIGN ON AS IT KEEPS ASKING FOR A PASSWORD.  NEED HELP PLEASE

 

1 REPLY 1
HP Recommended

Hey @KEN615  🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.