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‎05-27-2022 05:58 PM

HP Recommended
Product: HP Notebook - 15-ay104nt (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

My PC's all usb ports are USB 2.0. I was using Windows 10 and my usb ports were working. I formatted my PC(again Windows 10), but my usb ports not working now.

 

My Specs:

Windows 10 Home Single Language 64 bit

Intel Core i7-7500U

12GB RAM

PC Model: HP Laptop -15-ay104nt

 

Device Manager:

 

cc421775-1413-4e64-807e-4d85ce89093a.png

 

Category:
2 REPLIES 2

‎05-27-2022 07:19 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to install the latest Intel chipset installation utility, restart the PC and see if that gets the 2 USB 2 ports to work again.

 

10.1.18243.8188

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

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‎05-28-2022 02:51 AM

HP Recommended

I tried but still not working...

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