Locked topic

This topic has been locked due to inactivity for a long period of time. If you have a question, please create a new topic by clicking here.
MissSwiss Top Student
Top Student
7 0 0
Message 1 of 14
361
Flag Post
HP Recommended

USB Ports not working

Hello.  I own an older laptop, HP DV6T and recently the USB ports have stop functioning.  There is power from the ports, however the hardware does not register on my Devices with Removable storage.  I think I may have accidently unistalled the drivers.  Where can I find the software to install to make my ports work again?  Thanks to anyone who can help.

13 REPLIES
Dean Dean
Dean
8110 717 2242
Message 2 of 14
338
Flag Post
HP Recommended

USB Ports not working

Hello MissSwiss

 

I need to know which HP DV6T you have, the full model number or product number.

Usually, the info is inside the battery compartment. Remove the battery to access it.

Or you can open the HP Support Assistant to see the product number.

 

Also, what kind of hardware are you connecting? A USB pen drive or external hard drive that requires a USB cord?

Some USB to mini or micro cords are not able to allow data. They are for charging only. If you changed cords recently, this might be the cause.

 

Let me know.

MissSwiss Top Student
Top Student
7 0 0
Message 3 of 14
318
Flag Post
HP Recommended

USB Ports not working

Hello Photoray002,

Thank you for your response.

Product name: HP Pavilion dv6 Notebook PC. Product Number: NQ615AV

I am connecting a Passport for external storage. I have used this product before and it worked fine and am using the original cord. I also tried several USB thumb drives which do not currently work.

As a side note, the issue started when my wireless mouse randomy stopped working which also does not curretly work and is powered via USB.
0 Kudos
Dean Dean
Dean
8110 717 2242
Message 4 of 14
305
Flag Post
HP Recommended

USB Ports not working

Ok, and are you using Windows 7 or 10?

0 Kudos
Dean Dean
Dean
8110 717 2242
Message 5 of 14
303
Flag Post
HP Recommended

USB Ports not working

I assume this is happening with all your USB ports.

While I wait to hear back from you, try the easiest fix first.

 

Go to the link below and download / install this Fix-it tool from Microsoft.

It might be all you need, if we're lucky.

Automatically diagnose and fix Windows USB problems

0 Kudos
MissSwiss Top Student
Top Student
7 0 0
Message 6 of 14
257
Flag Post
HP Recommended

USB Ports not working

I am using Windows 7.

0 Kudos
MissSwiss Top Student
Top Student
7 0 0
Message 7 of 14
252
Flag Post
HP Recommended

USB Ports not working

 

 

 

You are correct in that this is happening to all of my USB ports.  

 

 

I tried the link you suggested.  The issue found was, 'Your USB class filter was not recognized'.  The problem was listed as fixed and I allowed Wndows to install updates before doing a reboot.  Unfortunately the USB ports are still not functioning.

 

Do you have any other suggestions?

0 Kudos
Dean Dean
Dean
8110 717 2242
Message 8 of 14
243
Flag Post
HP Recommended

USB Ports not working

OK.

 

By  the way, did you ever create your HP Recovery Media at some point during ownership of your computer?

If not, you would be wise to do so now. You don't have USB ability, but you should be able to create DVD's (probably 3 or 4 needed). Just in case you need to reinstall, it would be easier to have them.

 

Test your DVD player to make sure its working.

Then create the media. Sometimes this can take up to a couple hours to create, make sure you have the time set aside to do so as once you start, you must finish the process. Have your power cord plugged in also.

 

HP PCs - Creating Recovery Discs 

 

HP system recovery (Windows 7)

 

I will put another fix for the USB ports issue in the next post.

 

 

0 Kudos
Dean Dean
Dean
8110 717 2242
Message 9 of 14
238
Flag Post
HP Recommended

USB Ports not working

Go to the Device Manager to see if you have caution signs next to USB installs.

 

 

Click on the Windows key and the X key to bring up a list of items.

Then choose Device Manager on the left side under Computer Management.

-Or-

Right click on Computer, choose Manage from the pop up list.

Then choose Device Manager on the left side under Computer Management.

 

In the new list in the center, go down to Universal Serial Bus Controllers and expand the list.

Look for any yellow caution signs next to any of the listed items.

If you find one, highlight that item and delete it.

 

Restart the laptop.

Give it a few minutes after startup to automatically reinstall the removed items.

Test the ports.

 

Tell me the results.

 

 

 

 

0 Kudos
MissSwiss Top Student
Top Student
7 0 0
Message 10 of 14
125
Flag Post
HP Recommended

USB Ports not working

I made the recovery discs then went in and deleted the 2 USBs with the caution sign. Restarred the cimputer and tested the USB ports. Unfortunately they still do not work.

What's next? Thanks for the help!
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation