USB port of one side is not working

[envitable]

I have the latest version of windows which is window 11 up to date .

From last few days I have been in trouble connecting with the USB port (3.0) of my HP ENVY X360 Convertible it isn't working.

It has this problem only at one side of the Notebook PC the other side is working properly in fact all other ports are working perfectly expect one of them. I have done all the research about the interior issues if there are some like from the control panel looked for all the issues of the drivers but haven't come to a result.

[ub6424]

Hello @envitable 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.25 Rev.A

14.1 MB

May 3, 2022

Download

(2) Check your port with HP Diagnostics, see the following error example and solution:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/USB-PORT-CHECK-FAILED/td-p/698...

HP Diagnostics Windows

HP PC Hardware Diagnostics Windows

1.6.8.0 Rev.B

99.3 MB

Jan 29, 2021

Download

UEFI Boot variant

HP PC Hardware Diagnostics UEFI

7.6.0.0 Rev.A

42.7 MB

Apr 17, 2020

Download

Please report your results ...

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️