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‎12-07-2020 10:46 AM

HP Recommended
Product: HP Spectre x360 Convertible 15-bl1XX
Operating System: Microsoft Windows 10 (64-bit)

Hope someone can help me with this!

I bought a logitech c615 webcam. It is a plug and play usb web cam. However, when I plug it in, I get a message "The last USB device you connected to this computer malfunctioned, and Windows does not recognize it." I tried the camera on a friend's HP Pavillion laptop, and it functioned fine. I'm not sure why it would not be working on my laptop. I also have tried other usb devices in the port and they work fine (usb plug and play mouse, usb xbox controller).

 

After some hunting through the forums, it seems there is an audio Realtek related driver problem in Windows 10. I've downloaded, uninstalled and reinstalled all the drivers listed on Hp's website for my laptop. I hoped this might work for my issue, but the webcam is still not detected. Any ideas on what to do next?

1 REPLY 1

‎12-07-2020 10:52 AM

HP Recommended

Try downloading and installing the latest driver software from Logitech for your webcam.  See the hyperlink below this line.

https://support.logi.com/hc/en-us/articles/360024846573--Downloads-HD-Webcam-C615


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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