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‎02-24-2019 02:42 PM

HP Recommended
Product: HP 15-f003dx Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

This morning, I opened up my laptop to start doing stuff. After a few minutes of being stuck on the login screen I restarted. Back in the login I figured out my keyboard was not working then logged in with the software keyboard. To fix it a followed a step by step process I read. 

1. Unistall keyboard

2. Restart and have the PC fix itself. 

(I tried other methods before this, updating didn't work, tried installing a driver but I installed some third party driver support).

Currently I am stuck on a chose option screen because it laptop couldn't fix it and my option are to either reset my laptop and lose all my apps and programs or used USB drive / windows recovery DVD.  I don't want to have to reinstall all my programs. Please help.

1 REPLY 1

‎02-26-2019 03:02 PM

HP Recommended

@Mapolion,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03738933

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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