Unable to download and install HP Smart

[MGH999]

Season's Greetings to you all.

My HP Smart app stopped working so, after various resets etc. I decided to uninstall and re-install it. The software uninstalled without any issue but I am unable download it again, receiving the following message: Code: 0x80073CFB

Can anybody help please?

[Raj_05]

Hi @MGH999,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code 0x80073CFB typically indicates a problem with the installation or updating process of a Windows Store (Microsoft Store) app. Here are some steps you can try to resolve the issue.

Clear Microsoft Store Cache:

• Press Windows key + R to open the Run dialog.
• Type wsreset.exe and press Enter.
• This will clear the cache of the Microsoft Store.

Run Windows Store Apps Troubleshooter:

• Open Settings by pressing Windows key + I.
• Go to Update & Security > Troubleshoot.
• Click on Windows Store Apps and run the troubleshooter.

Check Date and Time Settings:

• Make sure your date and time settings are correct. Incorrect date and time can cause issues with app installations.

Reset Microsoft Store:

• Press Windows key + X and select Windows PowerShell (Admin) or Command Prompt (Admin).
• Type the following command and press Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

• After the command is executed, try downloading the HP Smart app again.

Check for Windows Updates:

• Make sure your Windows operating system is up-to-date. Go to Settings > Update & Security > Windows Update and check for updates.

Reinstall Microsoft Store:

• If the issue persists, you can try reinstalling the Microsoft Store. This process involves using PowerShell, so be cautious and follow these steps:
  • Open PowerShell as an administrator.
  • Run the following command:

Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

• After the command is executed, restart your computer and try downloading the HP Smart app again.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support